Returns & Exchanges

At Valencia Home Theater Seating, we stand behind the quality of our luxury cinema seating and offer a 30-day return window for products in original condition. If you are not completely satisfied with your purchase, our team is here to ensure a smooth exchange or refund process.

1

Initiate Your Request

Contact our concierge support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

2

Prepare for Shipping

Carefully disassemble your seating components and secure them in their original factory packaging to prevent any damage during the transit process.

3

Schedule Pickup

Once your return is authorized, we will coordinate with a specialized white-glove logistics partner to schedule a convenient time for the collection of your items.

4

Inspection and Refund

After our quality control team inspects the returned furniture at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing